FAQ

“Gifts, Upscale Home Goods, Loungewear & Fine Luxury Items”

Mission Statement
At Pitney Manor, we are dedicated to bringing you a wide array of the finest products for your home, personal use and as gifts. The merchandise selection is diverse and features products made by the finest artisans from countries around the world. We are committed to meeting the needs of our clients and strive to deliver the best service possible. Please contact us by using our online form with any suggestions of items that would be of interest to you and we will make every attempt to obtain them.

Privacy Statement
We value our relationship with you as our customer; therefore, we respect your privacy and will not share your email address or any other information you provide to us with a third party unless requested by law enforcement agencies, courtorder, or to report harassment, cyber stalking, fraud, or the like. Pitney Manor has zero tolerance for SPAM and, as such, we assume that you do as well.

What forms of payment do you accept on-line?
Visa ---- Master Card ----  Discover ---- PayPal

What forms of payment do you accept for orders placed off-line?
We accept Master Card, Visa, and Discover Card,  via telephone or mail. In addition to the aforementioned, we also accept Personal Checks and Money Orders, drawn on U.S. financial institutions, for orders placed mail. Once your check has reached us, please allow 7 to 10 business days for your check to clear before the merchandise will ship. Checks should be made payable to Pitney Manor.

Shipping Guidelines
Shipping Schedule Guidelines for Pitney Manor a/k/a www.pitneymanor.com 

FedEx Ground Delivery orders placed after 10:00 AM EST Friday and before

10:00 AM EST on Monday ship from our warehouse on Monday or Tuesday depending on warehouse volume.

FedEx Ground Delivery orders placed after 10:00AM EST on Monday and before 10:00 AM EST on Wednesday ship from our warehouse on Wednesday or Thursday depending on warehouse volume.

FedEx Ground Delivery orders placed after 10:00AM EST on Wednesday and before 10:00 AM EST on Friday ship from our warehouse on Friday or Monday depending on warehouse volume.

Expedited Federal Express Delivery orders placed Monday through Friday before11:00 PM EST ship the next business day.

United States Postal Service orders placed by 12:00 PM EST Sunday through Saturday will ship within two business days.

Note: In the rare event, that an item is not in stock and ready for immediate delivery, we will notify you via email within the periods stated above. Severe or adverse weather conditions, natural disasters, and local, regional, and national states of emergency may render the aforementioned guidelines  impossible. Pitney Manor makes every effort and provision humanly possible to provide the most dependable and timely deliveries to our customers.

Shipping Guidelines for FedEx Home Delivery
Delivery time is three to five business days within the contiguous forty-eight UnitedStates

FedEx Home Deliveries Business Days: Tuesday thru Saturday Business days begin the day following FedEx taking possession of the shipment Shipping Guidelines for FedEx Ground Delivery (addresses designated as commercial and/or business)

Delivery time is three to five business days within the contiguous forty-eight United States

FedEx Ground Deliveries Business Days: Monday thru Friday Business days begin the day following FedEx taking possession of the shipment

Shipping Guidelines for FedEx Express Saver
Delivery time is three business days within the contiguous forty-eight UnitedStates

FedEx Express Saver business days are Monday thru Friday (Saturday deliveries are available at an additional cost (please call us at 561-339-3348 if a Saturday delivery date is crucial to your purchase)

Business days begin the day FedEx takes possession of the shipment

Shipping Guidelines for FedEx Second Day
Delivery time is two business days within the contiguous forty-eight United States

FedEx Second Day delivery business days are Monday thru Friday (Saturday deliveries are available at an additional cost (please call us at  561-339-3348 if a Saturday delivery date is crucial to your purchase)

Business days begin the day FedEx takes possession of the shipment Shipping Guidelines for FedEx Overnight

Delivery time is the next business day within the contiguous forty-eight United States

FedEx Overnight delivery business days are Monday thru Friday (Saturday deliveries are available at an additional cost (please call us at  561-339-3348 if a Saturday delivery date is crucial to your purchase)

Business days begin the day FedEx takes possession of the shipment.

Note: Severe or adverse weather conditions, natural disasters, and local, regional, and national states of emergency may render the aforementioned guidelines impossible. Federal Express makes every effort and provision humanly possible to provide the most dependable and timely deliveries under any circumstances.

Returns for Credit or Exchange Requests
All returned merchandise must have the original products tags and/or stickers in place, no evidence of wear or usage, and returned in their original packaging. You may return or exchange any unused item(s), except special orders. It is the recipient’s responsibility to inspect merchandise promptly upon receipt. All claims of damage item(s) must be reported within five days of delivery and meet the terms specified above. Refer to the Items Damaged in Transit instructions below for details. All other returns or exchanges requests will be accepted for up to twenty-one days of the delivery date (NOTE: Items purchased on or after November 8th through December 17th will be accepted for exchange or refund through January 10th all other guidelines apply). All exchanges or returns must have the original products tags and/or stickers in place, no evidence of wear or usage, and are returned in their  original packaging to obtain a refund or exchange a/an item(s). All returns and exchanges must receive an authorization number prior to their return. All  packages returned to Pitney Manor without the proper authorization will be subject to a 20% restocking fee. All return or exchange authorization  authorizations will be issued via Email no verbal authorizations will be issued.

Please contact us by using our online form with and include the following information:

state your name, address, invoice number, product description, and the replacement product information or the reason for the return.  Your authorization

number will be sent to your email address within two business days.  This authorization number must be clearly written on the exterior of the shipping box. You have five business days from receipt of the return authorization number to ship item(s) back to Pitney Manor. In the case of an exchange, the  recipient is responsible for return shipping to Pitney Manor as well as shipping costs incurred by Pitney Manor to replace the exchanged item.  If you are  returning, an item(s) that was/were offered with free shipping our cost to ship that item will be deducted from your refund or credit.

Items Damaged in Transit
In the event that an item is received damaged due to transit issues please contact us immediately by using our online form for further  instructions. The carrier, at their option, may schedule a time to inspect damaged items. Please make sure to save all packaging if an item(s) is/are  damaged. You will not be charged for return shipping or replacement shipping costs for items damaged in transit.

Will there be any sales tax collected by Pitney Manor?
Purchases delivered within the State of Florida are subject to a 6.50% sales tax.

What currency are the prices based on?
All prices are in U.S. dollars.

Gift Certificates
Gift cards are available for purchase in whole dollar amounts of $25.00 or more.

Gift Wrapping
We offer gift-wrapping on most items, check the specific product page for pricing.

We will gladly ship directly to the recipient and include a gift message from you.

Note: Pitney Manor reserves the right to refuse any order at our discretion

Please e-mail us by using our online form or call us at 1-561-339-3348. If we are unavailable to take your call please leave a message and we will get back to your as soon as possible.